
State Farm® Insurance Agent Crystal Martinez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keith Dunn
June 27, 2025
"Mariana was super friendly, no hassles and straightforward about everything. Really appreciated working with someone who actually cares. Would recommend to family and friends."
"Thank you for your review, Keith! I'm happy to hear that Mariana provided you with such a positive experience. It's great to know that her friendly and straightforward approach made a difference. We appreciate your recommendation and are here if you need anything else!"
sarah perez
June 27, 2025
"I don’t usually leave reviews but Mariana was great! Super easy to talk to and helped me with ease of mind. Definitely recommend!"
"Thank you for your review, Sarah! I'm happy to hear that Mariana made your experience smooth and reassuring. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
ulicesgon
June 27, 2025
"Mariana is well informed and eager to assist. Outstanding service."
"Thank you! I'm happy to hear that Mariana provided you with outstanding service and was eager to assist. Our team is dedicated to being well-informed and helpful. Let us know if there's anything else we can do for you!"
Roberto Rodriguez
June 23, 2025
"I got assistance from Miss Iris. She was patient and answered all my questions. I am in the process of getting a new car and the info she gave me was so useful."
"Thank you, Roberto! I'm happy to hear that Iris was able to assist you with patience and provide the information you needed. We appreciate your feedback and are here to help with any other questions you might have. Let us know if there's anything else we can do for you!"
Anthony. H
June 23, 2025
"Amazing help from Iris Ruiz, Fast, Efficient, and Professional. Great experience overall, a big thank you."
"Thank you, Anthony! I'm happy to hear that Iris provided you with fast, efficient, and professional service. We appreciate your feedback and are glad you had a great experience. If you need anything else, feel free to reach out!"
Paul Hernandez
June 23, 2025
"Great customer service! Iris was very helpful and informative regarding coverages. Highly recommended!"
"Thank you for your review, Paul! I'm happy to hear that Iris was able to assist you with your coverage questions. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
ellen te
June 19, 2025
"Accomodating and best service."
"Thank you, Ellen, for your wonderful review! I'm happy to hear that you found our service accommodating. We strive to provide the best experience for our customers. If you ever need anything else, feel free to reach out!"
Jay Violette
June 6, 2025
"Used to be good, but never answer phone now, and hard to get them to return phone calls."
"Thanks for the awesome rating, Jay! We take pride in providing great insurance in El Paso, Texas for auto, home, life, and everything else you need to protect what matters most."
Yodit Atsbeha
May 3, 2025
"Jorge Garcia is the BEST agent I could have asked for! I was moving across states and needed to set up coverage for a car I was planning to buy in Texas. Jorge made it super easy - he got the best coverage for me with everything I wanted for a great price. He thoroughly explains coverage details and options, and doesn’t try to up-sell you. He’s transparent with it. He answered all my questions, and I was able to do everything remotely with him since I was coordinating it all from out of state before my move. He’s very responsive through both email and by phone, I was never left hanging any time I reached out, even for simple questions. The whole process was a breeze, and I have Jorge to thank for that!!"
"Thank you, Yodit, for sharing your experience! I'm so happy to hear that Jorge was able to assist you with your move and coverage in Texas. His dedication to providing clear explanations and responsive service truly makes a difference. If you need any further assistance or have more questions, feel free to reach out to our office anytime. Safe travels and best wishes in your new home!"
Blasa Olivas acevedo
April 16, 2025
"Excelente servicio al cliente. Gracias Laura."
"¡Muchas gracias, Blasa! Me alegra saber que recibiste un excelente servicio al cliente. Laura es una parte valiosa de nuestro equipo y estamos agradecidos por su dedicación. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Marcos Barraza
March 7, 2025
"Iris Ruiz was a great and helpful agent that got me an awesome deal for life insurance."
"Thank you, Marcos! I'm happy to know that Iris was able to assist you in securing a great insurance deal. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Sylvia Ruiz
March 4, 2025
"Brianna was very helpful today helping me when I was experiencing great frustration with the state farm website, trying to pay on line."
"Thank you, Sylvia, for sharing your experience! I'm happy Brianna was able to assist you with the online payment process and ease your frustration. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Javier Garcia
March 4, 2025
"Great and Fast service from Jose M."
"Thank you, Javier, for your fantastic review! I'm delighted to know that Jose provided you with great and fast service. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Francisco Islas
March 1, 2025
"I recently had the pleasure of working with Iris to get the right insurance coverage for my auto and home, and I couldn't be more impressed with the level of professionalism and care that she put on. From the very first interaction, Iris demonstrated a deep understanding of the insurance products available and took the time to explain all the options, so I felt confident and well informed. What stood out the most was Iris’s dedication to find the best solution at the best price. I highly recommend Iris to anyone seeking reliable and professional insurance. The best thing was that all the communication was done in Spanish, so there was no language barrier for claryifing all the questions that I had. Thank you Iris and State Farm team"
"Thank you, Francisco, for sharing your experience! I'm delighted to know that Iris was able to assist you with such professionalism and care. Her dedication to finding the best solutions and ensuring clear communication in Spanish truly makes a difference. We're here for any future insurance needs or questions you might have. Don't hesitate to reach out!"
KENYA HERNANDEZ
February 28, 2025
"Buena atención de Laura"
"¡Gracias, Kenya! Nos alegra saber que recibiste una buena atención de parte de Laura. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡No dudes en contactarnos!"
Mariana Mota
February 20, 2025
"Iris is great!"
"Thank you, Mariana! I'm happy to hear that Iris made such a positive impression. We're here to help with any of your insurance needs, so feel free to reach out anytime!"
teresa johnston
February 19, 2025
"I had the pleasure working with Jorge Garcia on getting my daughter car and renters insurance. Jorge was very professional, very responsive and he took the time to explain all the coverages to me so I could totally understand. Plus he got my daughter great coverage that was very affordable. I would highly recommend this agent."
"Thank you, Teresa, for sharing your experience! I'm happy to hear that Jorge was able to assist you with your daughter's insurance. It's wonderful that he provided clear explanations and found affordable coverage. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"
sandy quintana
January 27, 2025
"I've been with this office for quite a few hrs and everytime has been a great experience. The staff in this office is of the best I've ever dealt with. Thank you all for your hard work and patience. God bless"
"Thank you, Sandy, for your wonderful feedback! I'm happy to know that you've consistently had great experiences with our office. Our team is dedicated to providing the best service possible, and your kind words mean a lot to us. If you ever need assistance or have questions, we're here to help. God bless!"
Kimmy Patelly
January 22, 2025
"Highly recommend! Jose is great at helping and providing the best service. He explains everything throughout and questions asked. Thank you! I also had the opportunity to talk to someone else as well when I needed very helpful, Laura."
"Thank you, Kimmy, for your recommendation! We're glad Jose provided excellent service and that Laura was there to help. Our team is dedicated to supporting you. If you have any questions or need assistance, reach out anytime!"
Paula Drury
January 22, 2025
"Over-the-top customer service !!"
"Thank you, Paula, for your fantastic feedback! I'm so happy that you found our customer service exceptional."
Victor Ortega
January 22, 2025
"Ms. Laura Martinez was very helpful in updating my coverage plan."
"Thank you, Victor, for your wonderful feedback! I'm delighted to know that Laura was able to assist you with updating your coverage plan. Our team is here to help with any questions you might have. Feel free to reach out anytime!"
Luz Plata
January 16, 2025
"Muy bueno servicio por parte de Iris para explicar los términos en un español perfecto."
"¡Gracias, Luz, por compartir tu experiencia! Estamos muy contentos de que Iris haya podido explicarte los términos de manera clara y en un español perfecto. ¡Es un placer tenerla en nuestro equipo! Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Kokito Diaz
January 16, 2025
"En la industria de los seguros es fundamental contar con profesionales que no solo tengan conocimientos técnicos, sino que también se preocupen por entender las necesidades de sus clientes y puedan comunicarse de manera clara y efectiva. La capacidad de ofrecer soluciones personalizadas y en el idioma del cliente es una gran ventaja que no todos los profesionales logran ofrecer. Sin duda, resalta la dedicación y el profesionalismo de Iris, lo cual es invaluable para quienes buscan orientación en el complicado mundo de los seguros yme permito recomendar ampliamente a Iris Ruiz como tu agente de seguros."
"¡Muchas gracias, Kokito, por tus amables palabras! Estoy muy contenta de que Iris haya podido ofrecerte un servicio tan dedicado y profesional. Su habilidad para entender las necesidades de nuestros asegurados y comunicarse efectivamente es realmente valiosa. Agradecemos mucho tu recomendación y estamos aquí para ayudarte con cualquier necesidad futura que puedas tener. ¡No dudes en contactarnos!"
Zoe Lozano
January 15, 2025
"Jose from State Farm was great, polite and very helpful informative."
"Thank you, Zoe, for your wonderful feedback! I'm happy to know that Jose was able to assist you with politeness and helpful information. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Rebekah Fogleman
January 15, 2025
"Jose Martinez at State Farm was very helpful in working with me to get a lower insurance rate. At first, my original car insurance rate was slightly lower than what State Farm was going to give HOWEVER this gentleman was able to lower my monthly car insurance rate by bundling my my renter's insurance and I am very grateful. I will be switching my current insurances to bundle with State Farm because of Jose Martinez. Thank you, State Farm!"
"Thank you, Rebekah, for sharing your experience! I'm glad to know that Jose was able to assist you in finding a more affordable insurance rate by bundling your policies. It's fantastic to hear that you're considering switching your insurances to State Farm because of his efforts. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"