
State Farm® Insurance Agent Crystal Martinez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marcos Barraza
March 7, 2025
"Iris Ruiz was a great and helpful agent that got me an awesome deal for life insurance."
"Thank you, Marcos! I'm happy to know that Iris was able to assist you in securing a great insurance deal. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Sylvia Ruiz
March 4, 2025
"Brianna was very helpful today helping me when I was experiencing great frustration with the state farm website, trying to pay on line."
"Thank you, Sylvia, for sharing your experience! I'm happy Brianna was able to assist you with the online payment process and ease your frustration. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Javier Garcia
March 4, 2025
"Great and Fast service from Jose M."
"Thank you, Javier, for your fantastic review! I'm delighted to know that Jose provided you with great and fast service. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Francisco Islas
March 1, 2025
"I recently had the pleasure of working with Iris to get the right insurance coverage for my auto and home, and I couldn't be more impressed with the level of professionalism and care that she put on. From the very first interaction, Iris demonstrated a deep understanding of the insurance products available and took the time to explain all the options, so I felt confident and well informed. What stood out the most was Iris’s dedication to find the best solution at the best price. I highly recommend Iris to anyone seeking reliable and professional insurance. The best thing was that all the communication was done in Spanish, so there was no language barrier for claryifing all the questions that I had. Thank you Iris and State Farm team"
"Thank you, Francisco, for sharing your experience! I'm delighted to know that Iris was able to assist you with such professionalism and care. Her dedication to finding the best solutions and ensuring clear communication in Spanish truly makes a difference. We're here for any future insurance needs or questions you might have. Don't hesitate to reach out!"
KENYA HERNANDEZ
February 28, 2025
"Buena atención de Laura"
"¡Gracias, Kenya! Nos alegra saber que recibiste una buena atención de parte de Laura. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡No dudes en contactarnos!"
Mariana Mota
February 20, 2025
"Iris is great!"
"Thank you, Mariana! I'm happy to hear that Iris made such a positive impression. We're here to help with any of your insurance needs, so feel free to reach out anytime!"
teresa johnston
February 19, 2025
"I had the pleasure working with Jorge Garcia on getting my daughter car and renters insurance. Jorge was very professional, very responsive and he took the time to explain all the coverages to me so I could totally understand. Plus he got my daughter great coverage that was very affordable. I would highly recommend this agent."
"Thank you, Teresa, for sharing your experience! I'm happy to hear that Jorge was able to assist you with your daughter's insurance. It's wonderful that he provided clear explanations and found affordable coverage. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"
sandy quintana
January 27, 2025
"I've been with this office for quite a few hrs and everytime has been a great experience. The staff in this office is of the best I've ever dealt with. Thank you all for your hard work and patience. God bless"
"Thank you, Sandy, for your wonderful feedback! I'm happy to know that you've consistently had great experiences with our office. Our team is dedicated to providing the best service possible, and your kind words mean a lot to us. If you ever need assistance or have questions, we're here to help. God bless!"
Kimmy Patelly
January 22, 2025
"Highly recommend! Jose is great at helping and providing the best service. He explains everything throughout and questions asked. Thank you! I also had the opportunity to talk to someone else as well when I needed very helpful, Laura."
"Thank you, Kimmy, for your recommendation! We're glad Jose provided excellent service and that Laura was there to help. Our team is dedicated to supporting you. If you have any questions or need assistance, reach out anytime!"
Paula Drury
January 22, 2025
"Over-the-top customer service !!"
"Thank you, Paula, for your fantastic feedback! I'm so happy that you found our customer service exceptional."
Victor Ortega
January 22, 2025
"Ms. Laura Martinez was very helpful in updating my coverage plan."
"Thank you, Victor, for your wonderful feedback! I'm delighted to know that Laura was able to assist you with updating your coverage plan. Our team is here to help with any questions you might have. Feel free to reach out anytime!"
Luz Plata
January 16, 2025
"Muy bueno servicio por parte de Iris para explicar los términos en un español perfecto."
"¡Gracias, Luz, por compartir tu experiencia! Estamos muy contentos de que Iris haya podido explicarte los términos de manera clara y en un español perfecto. ¡Es un placer tenerla en nuestro equipo! Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Kokito Diaz
January 16, 2025
"En la industria de los seguros es fundamental contar con profesionales que no solo tengan conocimientos técnicos, sino que también se preocupen por entender las necesidades de sus clientes y puedan comunicarse de manera clara y efectiva. La capacidad de ofrecer soluciones personalizadas y en el idioma del cliente es una gran ventaja que no todos los profesionales logran ofrecer. Sin duda, resalta la dedicación y el profesionalismo de Iris, lo cual es invaluable para quienes buscan orientación en el complicado mundo de los seguros yme permito recomendar ampliamente a Iris Ruiz como tu agente de seguros."
"¡Muchas gracias, Kokito, por tus amables palabras! Estoy muy contenta de que Iris haya podido ofrecerte un servicio tan dedicado y profesional. Su habilidad para entender las necesidades de nuestros asegurados y comunicarse efectivamente es realmente valiosa. Agradecemos mucho tu recomendación y estamos aquí para ayudarte con cualquier necesidad futura que puedas tener. ¡No dudes en contactarnos!"
Zoe Lozano
January 15, 2025
"Jose from State Farm was great, polite and very helpful informative."
"Thank you, Zoe, for your wonderful feedback! I'm happy to know that Jose was able to assist you with politeness and helpful information. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Rebekah Fogleman
January 15, 2025
"Jose Martinez at State Farm was very helpful in working with me to get a lower insurance rate. At first, my original car insurance rate was slightly lower than what State Farm was going to give HOWEVER this gentleman was able to lower my monthly car insurance rate by bundling my my renter's insurance and I am very grateful. I will be switching my current insurances to bundle with State Farm because of Jose Martinez. Thank you, State Farm!"
"Thank you, Rebekah, for sharing your experience! I'm glad to know that Jose was able to assist you in finding a more affordable insurance rate by bundling your policies. It's fantastic to hear that you're considering switching your insurances to State Farm because of his efforts. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Jennifer Robles
January 15, 2025
"Jose Martinez is amazing. He helped us decrease our monthly payment by about $50 and add a vehicle to our policy. We are working on getting our house moved over as well but due to our current shingles State Farm is unable to unsure us."
"Thank you, Jennifer, for sharing your experience! I'm happy to know that Jose was able to assist you. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
Ubi
January 15, 2025
"Josefito is the best there are. Jose A. Martinez took the time to dig deep and find me the best deal I've seen in all my insurance time. He moved mountains in this agency and everyone that works there helped him do so. I was able to reduce our monthly by $50 a month which became a big yearly amount. Thank you State Farm to look after us and our interests. We will partner with you for the foreseeable future."
"Thank you, Ubi, for sharing your experience! I'm delighted to know that Jose and our team were able to assist you in finding such a great deal and reducing your monthly expenses. It's wonderful to hear that our efforts have made a positive impact on your insurance journey. We're grateful for your partnership and look forward to continuing to serve your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out."
Maricarmen Page
January 14, 2025
"Jose helped me understand the best insurance for my car. He was very patient and thorough with his explaining. Thank you!"
"Thank you, Maricarmen, for sharing your experience! I'm happy to know that Jose was able to assist you with patience and thorough explanations. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Jorge Alamo
January 10, 2025
"Great communication ,knowledgeable and professional."
"Thank you, Jorge! I'm glad you found our communication, knowledge, and professionalism to your satisfaction. Our team is dedicated to providing top-notch service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Bruce goolsby jr
December 27, 2024
"I love my agent Iris Ruiz, and this agency best in El Paso"
"Thank you, Bruce! I'm happy to know that Iris Ruiz and our office have made a positive impact on your experience. We strive to be the greatest in El Paso, and your feedback means a lot to us. "
Steve Villalobos
December 27, 2024
"Laura’s customer service was great! She was very helpful setting up on new policies. Highly recommend."
"Thank you, Steve! I'm happy to know that Laura provided you with excellent service while setting up your new policies. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime!"
Shannon Karr
December 19, 2024
"I recently worked with Crystal on a retirement account. She gave thorough explanations of product options, listened to what was important to me, and kept me up to date on the status of the application. This isn’t the first time I’ve worked with her and it won’t be the last. She and her team are so professional. If you need help with saving for retirement I highly recommend you contact Crystal!"
"Thank you, Shannon, for sharing your experience! I'm glad to hear that you found the explanations thorough and that the team kept you informed throughout the process. It's wonderful to know that our professionalism made a positive impact. If you have any more questions or need assistance in the future, don't hesitate to reach out. Your recommendation means a lot!"
Liz Elizabeth
November 19, 2024
"I recently had the pleasure of working with Crystal Martinez - State Farm Insurance [ Agent - Laura ]. They made the insurance process convenient for me super quick results and Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."
"Liz, thank you so much for your wonderful review! I'm glad Laura and our team could make the insurance process convenient and quick for you. If you ever have more questions or need further assistance, we're always here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Carlos
October 28, 2024
"I recently had a small issue with my insurance that would have cost me a pretty penny. Thankfully, Jorge was able to explain and solve the issue very quickly and took steps to ensure that it wouldn't happen again. Jorge was also very knowledgeable in all of the coverage policies explaining the differences and informing me of the pros and cons of each one. He was very patient with me answering all of my questions regarding each policy and how the policies might come into play based on different hypothetical scenarios."
"Carlos, thank you for your wonderful review! I'm glad Jorge was able to assist you quickly and efficiently with your insurance issue. It's great to know he provided clear explanations and helped you understand the different coverage policies. We appreciate your kind words about his patience and knowledge. If you have any more questions or need further assistance, our office is always here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Raul Mejia G.
August 23, 2024
"Excelente servicio por parte de Laura. Muy profesional."
"Gracias, Raul. Me alegra saber que Laura te brindó un servicio profesional. Estamos aquí para ayudarte con cualquier necesidad futura. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"