State Farm® Insurance Agent Crystal Martinez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carlos
October 28, 2024
5
out of
5
rating by Carlos
"I recently had a small issue with my insurance that would have cost me a pretty penny. Thankfully, Jorge was able to explain and solve the issue very quickly and took steps to ensure that it wouldn't happen again. Jorge was also very knowledgeable in all of the coverage policies explaining the differences and informing me of the pros and cons of each one. He was very patient with me answering all of my questions regarding each policy and how the policies might come into play based on different hypothetical scenarios."
We responded:
"Carlos, thank you for your wonderful review! I'm glad Jorge was able to assist you quickly and efficiently with your insurance issue. It's great to know he provided clear explanations and helped you understand the different coverage policies. We appreciate your kind words about his patience and knowledge. If you have any more questions or need further assistance, our office is always here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Raul Mejia
August 23, 2024
5
out of
5
rating by Raul Mejia
"Excelente servicio por parte de Laura. Muy profesional."
We responded:
"Gracias, Raul. Me alegra saber que Laura te brindó un servicio profesional. Estamos aquí para ayudarte con cualquier necesidad futura. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Octavio Espinoza
August 20, 2024
5
out of
5
rating by Octavio Espinoza
"Amazing staff very friendly !!"
We responded:
"Thank you, Octavio! I'm glad you found our staff friendly. We appreciate your feedback and look forward to assisting you with any future needs. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Juan Delgado
August 20, 2024
5
out of
5
rating by Juan Delgado
"Been with State Farm’s Crystal Martinez agency for 14 years. They have gotten the best policies discounts and coverages possible. Highly recommend ."
We responded:
"Juan, thank you for your loyalty over the past 14 years. I'm happy that our office has been able to provide you with great policies, discounts, and coverages. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Lala Perez
August 15, 2024
5
out of
5
rating by Lala Perez
"Laura Martinez was very helpful and kind, answered all our questions insightfully"
We responded:
"Hi Lala, I'm glad Laura was able to help and provide insightful answers to your questions. We appreciate your feedback and are here if you need any further assistance. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Patty Valenzuela
August 8, 2024
5
out of
5
rating by Patty Valenzuela
"Excellent service! Jorge gave me the best rates for auto and home insurance! I saved a ton of money! Highly recommend"
We responded:
"Hey Patty, thanks for the awesome review! I'm so glad Jorge could help you save money on your auto and home insurance! We really appreciate your recommendation. If you need anything else, we're here for you! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Lori Phillips
August 5, 2024
5
out of
5
rating by Lori Phillips
"Jorge Garcia was very quick to respond and provided excellent customer service. I would highly recommend Crystal Martinez and her staff."
We responded:
"Hi Lori, Thanks a bunch for the awesome review! I'm so glad Jorge could provide you with quick and excellent service. Your recommendation means a lot to us! If you ever need anything else, we're here to help. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Los Cuates Team
August 2, 2024
5
out of
5
rating by Los Cuates Team
"Excelente servicio i muy atentos en su trabajo"
We responded:
"¡Gracias! Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante."
Nacho GT3
August 1, 2024
5
out of
5
rating by Nacho GT3
"Have been my insurance agency for just over 5 years now. They have provided great service for my various needs (home, auto, rental). Jorge G. Is always very attentive and responsive when I call for assistance."
We responded:
"Thanks a bunch for your awesome review! We're so happy to have been your insurance agency for over 5 years and that we've been able to meet your home, auto, and rental needs. Jorge is indeed fantastic, and we're glad he's been attentive and responsive to you. If you ever need anything else, we're here for you! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Angelica Gutierrez
July 30, 2024
5
out of
5
rating by Angelica Gutierrez
"Good insurance!!! Nice staff with good service..."
We responded:
"Hey Angelica! Thanks a bunch for the awesome review!!! I'm so glad you had a great experience with our team and appreciated the service. If you ever need anything else, we're here to help! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Enrique Mancha
July 24, 2024
5
out of
5
rating by Enrique Mancha
"Laura muy buen servicio muy amables"
We responded:
"¡Hola Enrique! ¡Gracias por su comentario! Nos alegra mucho saber que Laura le brindó un servicio tan amable y excelente. Estamos aquí para ayudarle con cualquier cosa que necesite. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Jaime Palacios
July 23, 2024
5
out of
5
rating by Jaime Palacios
"Laura Martinez was very professional and knowledgable. Very good customer service."
We responded:
"Hey Jaime, Thanks for the awesome review! I'm so glad Laura provided you with professional and knowledgeable service. We appreciate your feedback and are here for any future needs! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Laura Soto
July 12, 2024
5
out of
5
rating by Laura Soto
"We had an excellent experience working with Jorge at State Farm. His professionalism, efficiency, and kindness made the entire process smooth and stress-free. Jorge’s promptness and attention to detail ensured that we were able to switch our auto and home insurance without any hesitation. We highly recommend Jorge for anyone looking for a reliable and trustworthy insurance agent! Thank you State Farm."
We responded:
"Thank you, Laura, for sharing your wonderful experience with Jorge at our office! We are delighted that Jorge's professionalism, efficiency, and kindness made your insurance switch smooth and stress-free. We appreciate your recommendation and are grateful for your kind words. If you ever need assistance, please don't hesitate to reach out to us! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Gerardo Cardenas
July 8, 2024
5
out of
5
rating by Gerardo Cardenas
"Great customer service!!!"
We responded:
"Thank you for the positive feedback, Gerardo! Feel free to reach out anytime! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Aldo Ivan Marinelarena Terrazas
July 5, 2024
5
out of
5
rating by Aldo Ivan Marinelarena Terrazas
"Excelente servicio de José Rocha."
We responded:
"¡Muchas gracias por su comentario, Aldo! Nos alegra saber que recibio un excelente servicio de parte de José . Apreciamos mucho sus amables palabras y su confianza en nosotros. Si necesita más asistencia en el futuro, no dude en contactarnos. ¡Que tenga un excelente día! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Saul Gonzalez Jr
June 24, 2024
5
out of
5
rating by Saul Gonzalez Jr
"Great service and friendly staff 👏 👍"
We responded:
"Saul, we're pleased to hear you had a great experience with our friendly staff! Providing top-notch service is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Thank you! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Elvia Antunez
June 20, 2024
5
out of
5
rating by Elvia Antunez
"Todas son muy amables. Nos atendió Laura M. ,fue linda, amable y paciente con nosotros. Nos explicó y nos ayudo con las pólizas de casa y carro. Tuvimos buena experiencia gracias a Laura."
We responded:
"Elvia, ¡gracias por su reseña! Estamos encantados de saber que Laura le brindó una experiencia agradable y le ayudó con las pólizas de casa y auto. ¡Nos alegra saber que quedo satisfecha con nuestro servicio! ¡Estamos aquí para cualquier necesidad futura que tenga! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Ruben Rivera
June 14, 2024
5
out of
5
rating by Ruben Rivera
"This was my first insurance agent policy review ever and it was great! Crystal is honest and personable. The office is cozy and the staff is very friendly. Highly recommended."
We responded:
"Ruben, your review means a lot to us! I'm pleased you found our office cozy and the staff friendly. We're grateful for your recommendation and look forward to assisting you with all your insurance needs in the future! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Zenaida Olivas
June 8, 2024
5
out of
5
rating by Zenaida Olivas
"Great customer service. Staff is always willing to help."
We responded:
"Zenaida, we're pleased to hear you've had a great experience with our team! Our staff is always eager to assist and provide top-notch customer service. We appreciate your positive feedback and look forward to serving you in the future. Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Snow Flower
May 30, 2024
5
out of
5
rating by Snow Flower
"Super nice customer service, Jose help me out and gave me the best choice for my insurance, all explained and done clearly, State Farm the best!!!"
We responded:
"We are so happy to hear that Jose provided you with the insurance policy that works best while also providing clear explanations! He is a valuable asset to our team and we are very lucky to have him! If you ever need further assistance, our office is here for you! Thank you for choosing us! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
alex saucedo
May 25, 2024
1
out of
5
rating by alex saucedo
"Do not go to this agency… I was referred here by a friend and boy was it a mistake… the staff was incompetent I was just there to try to see if they can give me a better deal than Geico and they couldn’t even assist me with that… I recommend you to go to a different office for assistance."
We responded:
"Alex, thank you for your feedback. All the rates are regulated by the state and multiple factors go into a rating for an insurance rate. We can't just make a price up. My staff is fully trained and licensed. If you need further assistance give us a call. We wish you the best! "
Missy Gonzalez
May 25, 2024
1
out of
5
rating by Missy Gonzalez
"By far the worst office ever all of the reviews on here are fake and written by family and friends . Crystal and her staff are by far the most irresponsible, incompetent, group of individuals I have ever dealt with . I wonder if Crystal will even respond to this review and I hope she does because I have all of our conversations recorded where she keeps going back and forth with my billing statement. One month she says I owe a certain amount and then all of a sudden she tells me a missed a payment. After showing her my bank statement she said she saw where I made the payment but then emails me doesn't call me saying I am missing my payment for that month. It's a complete nightmare dealing with them. Plus she will never return your phone call or take any accountability."
Adriana Ortiz
May 16, 2024
5
out of
5
rating by Adriana Ortiz
"Laura was amazing and helpful !! Thank you !!"
We responded:
"Hi Adriana, thank you for your review and shoutout for Laura! We agree she is amazing and a vital part of our team. We appreciate your feedback. - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Frank Zuniga
May 14, 2024
5
out of
5
rating by Frank Zuniga
"I have been working with Jorge for my car and homeowners insurance, and I couldn’t be more satisfied with his service. From the start, Jorge has been incredibly knowledgeable, attentive, and responsive. He took the time to understand my specific needs and tailored the policies to ensure I had the best coverage at the most competitive rates. What sets Jorge apart is his commitment to his clients. He’s always available to answer questions, provide updates, and make necessary adjustments to my policies. His professionalism and dedication give me great peace of mind, knowing that I am well-protected and in good hands. Jorge’s expertise and friendly demeanor make dealing with insurance matters a breeze. I highly recommend Jorge to anyone in need of car or homeowners insurance. He is truly a standout agent who goes above and beyond to provide excellent service. Thank you, Jorge, for your outstanding support and for making insurance easy and stress-free!"
We responded:
"Thank you, Frank, for sharing your insightful review and highlighting Jorge's exceptional service! It's truly rewarding to hear that he has been meeting your insurance needs with such expertise and attentiveness. Jorge takes pride in understanding each client's unique requirements and ensuring they receive optimal coverage at competitive rates. His dedication to providing ongoing support and prompt assistance reflects his commitment to client satisfaction. Your acknowledgment of his efforts is truly valued, and we're grateful for your trust in us for your insurance needs. If you ever need further assistance or have questions, don't hesitate to reach out. Thank you again for choosing us! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Edna Mitchell
April 25, 2024
5
out of
5
rating by Edna Mitchell
"Jorge was great to work with. He was polite and detailed regarding the coverage of the new policies and how it helped save me some money. I appreciated the honesty and transparency he provided. Great to work with."
We responded:
"Thank you, Edna, for sharing your experience with us! It's wonderful that Jorge provided such helpful and detailed assistance with your new policies. We value honesty and transparency in our interactions, and we're glad Jorge was able to deliver that for you. We're here to help with anything else you may need! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"