State Farm® Insurance Agent Crystal Martinez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juana Montelongo
November 5, 2025
5
out of
5
rating by Juana Montelongo
"Friendly, professional and respectful"
We responded:
"Thank you, Juana! I'm happy to know that you found our service friendly, professional, and respectful. Your feedback means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
Mike Rubio
October 29, 2025
5
out of
5
rating by Mike Rubio
"Crystal is an amazing and experienced agent. Her and her team are dedicated to providing great service and support for their clients. Individualized policies and coverages based on specific needs. I highly encourage anyone looking to shop insurance polices and agents to contact this agent."
We responded:
"Thank you, Mike! I'm happy to hear that you appreciate the personalized service and support from our team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Tatiana Valenzuela
October 24, 2025
5
out of
5
rating by Tatiana Valenzuela
"Jorge is the best since day one! Always very helpful with any questions i have and always finds the best solution!"
We responded:
"Thank you, Tatiana! I'm happy to hear that Jorge has been so helpful and attentive to your needs. Our team is dedicated to providing the best solutions and support. If you have any more questions or need assistance, feel free to reach out anytime!"
Otilia Cervantes
October 21, 2025
5
out of
5
rating by Otilia Cervantes
"Highly recommended Crystal Martinez, she is the best agent, she’s responsive, knowledgeable and always willing to help. Thanks to Crystal I’ve received more value for my money, she took the time to explain the ins and outs of my life insurance policy, also saved me money on my home and auto insurance, I’m a customer for life"
We responded:
"Thank you, Otilia! I'm so happy to hear that Crystal has been able to provide you with such valuable service. It's wonderful that she could help you understand your insurance policy and save you money on your insurance. We’re grateful to have you as a lifelong customer! If you ever need anything else, just let us know."
Alim Alvarado
October 21, 2025
5
out of
5
rating by Alim Alvarado
"Laura is very attentive, if you want faster service a phone call with her will get solutions quickly."
We responded:
"Thank you, Alim! I'm happy to hear that Laura provided you with attentive service. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Haydee Hernandez
October 20, 2025
5
out of
5
rating by Haydee Hernandez
"Hello, I recently came into some economic hardships, so naturally I began shopping around to lower my expenses. I was able to save a lot by insuring my home & auto. Got on their drive safe program."
We responded:
"Thank you, Haydee! I'm happy to hear that you were able to save on your insurance with us. It's great that you joined our drive safe program too. If you have any more questions or need further assistance, feel free to reach out anytime!"
Miguel Zepeda
October 20, 2025
5
out of
5
rating by Miguel Zepeda
"Great to do business with, recently had a life insurance check up, the agent knows her stuff and explained things I did not understand. Very profesional and flexible was able to make time on my schedule and did not feel pressured to make decisions as I have with others. Would recommend 100%"
We responded:
"Miguel, thank you for your wonderful feedback! I'm happy to hear that you found our insurance check-up informative and appreciated the flexibility in scheduling. It's great to know you felt comfortable and not pressured during the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
Tayzeth Grajeola
October 18, 2025
5
out of
5
rating by Tayzeth Grajeola
"Laura Martinez was very helpfull and answered all my questions"
We responded:
"Thank you, Tayzeth! I'm happy to hear that Laura was able to assist you and answer all your questions. Our team is dedicated to providing excellent service. If there's anything else we can do for you, just let us know!"
Sergio Portillo
October 17, 2025
5
out of
5
rating by Sergio Portillo
"Laura me ayuda a resolver mis dudas cada que visitor la oficina"
We responded:
"¡Gracias, Sergio! Me alegra saber que Laura ha sido de gran ayuda para ti en cada visita a nuestra oficina. Estamos aquí para apoyarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Cass
October 17, 2025
1
out of
5
rating by Cass
"Disappointed in their service. Added a vehicle to my policy after I was informed I would be receiving additional discounts. Was later informed the discounts will not be honored in their “new” system. Was never informed of this. Glad I questioned it. Was able to get a better premium/discounts with Allstate."
Angela Johnson
October 16, 2025
5
out of
5
rating by Angela Johnson
"Laura was very professional and helpful with my policy. She explained everything in detail and had us in and out within minutes! She was super friendly and made the experience so easy! Thank you for your dedication!"
We responded:
"Angela, thank you for your wonderful feedback! I'm happy to hear that Laura provided you with such a professional and friendly experience. Our team is dedicated to making the process as smooth as possible for our customers. If you need anything else, feel free to reach out!"
Alfredo Perez
October 16, 2025
5
out of
5
rating by Alfredo Perez
"Mariana simple me Aida Gracias Mariana"
We responded:
"¡Gracias, Alfredo! Me alegra que Mariana haya podido ayudarte. Estamos aquí para cualquier cosa que necesites. ¡Gracias por elegirnos!"
Elvia Antunez
October 14, 2025
5
out of
5
rating by Elvia Antunez
"Todas son muy amables. Nos atendió Laura M. ,fue linda, amable y paciente con nosotros. Nos explicó y nos ayudo con las pólizas de casa y carro. Tuvimos buena experiencia gracias a Laura."
We responded:
"Elvia, ¡gracias por su reseña! Estamos encantados de saber que Laura le brindó una experiencia agradable y le ayudó con las pólizas de casa y auto. ¡Nos alegra saber que quedo satisfecha con nuestro servicio! ¡Estamos aquí para cualquier necesidad futura que tenga! - Crystal Martinez - State Farm Insurance Agent, El Paso, TX"
Cadmiel V. Proaño
October 9, 2025
5
out of
5
rating by Cadmiel V. Proaño
"Excelente Servicio de Mariana, siempre al pendiente."
We responded:
"¡Gracias, Cadmiel! Me alegra saber que Mariana te ha brindado un excelente servicio y siempre está al pendiente. Valoramos mucho tu opinión y estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Blasa Olivas acevedo
October 8, 2025
5
out of
5
rating by Blasa Olivas acevedo
"Excelente servicio al cliente. Gracias Laura."
We responded:
"¡Muchas gracias, Blasa! Me alegra saber que recibiste un excelente servicio al cliente. Laura es una parte valiosa de nuestro equipo y estamos agradecidos por su dedicación. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Lupe Duran
September 30, 2025
5
out of
5
rating by Lupe Duran
"Mariana was very helpful in explaining all my information regarding my vehicle insurance. Professional and easy to talk to."
We responded:
"Thank you, Lupe! I'm happy to hear that Mariana was able to assist you with your insurance needs. We strive to provide professional and approachable service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Richard Gomez
September 29, 2025
5
out of
5
rating by Richard Gomez
"I have been with Crystal Martinez State Farm Agency for the past 14 years. I have been treated with nothing but lots of PROFESSIONAL courtesy. I have never had any problems and my questions have always been addressed with the utmost respect and professionalism."
We responded:
"Thank you, Richard, for your loyalty over the past 14 years! I'm happy to know that you've consistently experienced professional and respectful service with us. Your satisfaction is important, and we’re here for any questions or needs you may have. Thanks for choosing us!"
Roger Ortega
July 31, 2025
5
out of
5
rating by Roger Ortega
"I decided to change insurance companies and decided to go with State Farm. I was given a recommendation from a friend who told me about an agent who works for Crystal Martinez. I couldn’t be happier with the service I received from Jorge Garcia. As a new customer, I had a lot of questions, and he took the time to explain everything clearly without any pressure. Jorge Garcia was professional, patient, and genuinely cared about helping me find the right coverage for all three of my vehicles and my home. The entire process was smooth and stress-free thanks to his guidance. I highly recommend working with Jorge Garcia if you’re looking for a knowledgeable and trustworthy insurance agent!"
We responded:
"Thank you, Roger, for sharing your experience! I'm delighted to hear that Jorge provided you with such excellent service. It's wonderful to know that he made the process smooth and stress-free for you. We appreciate your recommendation and are here to assist with any future insurance needs. Let us know if there's anything else we can do for you!"
Queen Virgo
July 31, 2025
5
out of
5
rating by Queen Virgo
"After 15 years with USAA, my husband and I decided to seek a more affordable and reliable insurance. After speaking with Jorge Garcia, we decided to switch and insure our home and vehicles with State Farm. Mr. Garcia was phenomenal in answering our many questions and saving us a lot of money. We are positive we will be taken care of! Thank you, Mr. Garcia!"
We responded:
"Thank you, Queen Virgo, for sharing your experience! I'm happy to hear that Jorge was able to assist you and your husband in finding a more affordable and reliable insurance option. We appreciate your trust in us and are committed to taking great care of your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Keith Dunn
June 27, 2025
5
out of
5
rating by Keith Dunn
"Mariana was super friendly, no hassles and straightforward about everything. Really appreciated working with someone who actually cares. Would recommend to family and friends."
We responded:
"Thank you for your review, Keith! I'm happy to hear that Mariana provided you with such a positive experience. It's great to know that her friendly and straightforward approach made a difference. We appreciate your recommendation and are here if you need anything else!"
sarah perez
June 27, 2025
5
out of
5
rating by sarah perez
"I don’t usually leave reviews but Mariana was great! Super easy to talk to and helped me with ease of mind. Definitely recommend!"
We responded:
"Thank you for your review, Sarah! I'm happy to hear that Mariana made your experience smooth and reassuring. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
ulicesgon
June 27, 2025
5
out of
5
rating by ulicesgon
"Mariana is well informed and eager to assist. Outstanding service."
We responded:
"Thank you! I'm happy to hear that Mariana provided you with outstanding service and was eager to assist. Our team is dedicated to being well-informed and helpful. Let us know if there's anything else we can do for you!"
Roberto Rodriguez
June 23, 2025
5
out of
5
rating by Roberto Rodriguez
"I got assistance from Miss Iris. She was patient and answered all my questions. I am in the process of getting a new car and the info she gave me was so useful."
We responded:
"Thank you, Roberto! I'm happy to hear that Iris was able to assist you with patience and provide the information you needed. We appreciate your feedback and are here to help with any other questions you might have. Let us know if there's anything else we can do for you!"
Anthony. H
June 23, 2025
5
out of
5
rating by Anthony. H
"Amazing help from Iris Ruiz, Fast, Efficient, and Professional. Great experience overall, a big thank you."
We responded:
"Thank you, Anthony! I'm happy to hear that Iris provided you with fast, efficient, and professional service. We appreciate your feedback and are glad you had a great experience. If you need anything else, feel free to reach out!"
Paul Hernandez
June 23, 2025
5
out of
5
rating by Paul Hernandez
"Great customer service! Iris was very helpful and informative regarding coverages. Highly recommended!"
We responded:
"Thank you for your review, Paul! I'm happy to hear that Iris was able to assist you with your coverage questions. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"